Refund Policy

💸 Refund Policy – Shopistudio

At Shopistudio, we are committed to delivering a transparent and customer-friendly refund process. Please read this policy to understand the terms under which refunds are processed.

1. Eligibility for Refunds

You are eligible for a refund if:

  1. The return is initiated within the allowed return period (7–14 days from delivery, depending on the product).
  2. The product is returned unused, unwashed, and in its original packaging with all tags/accessories intact.
  3. The returned item passes our quality inspection.
  4. The issue (defect, damage, or mismatch) is verified by our support team.

2. Modes of Refund

Refunds are provided through:

  1. Original Payment Method – back to the bank/card/UPI used.
  2. Shopistudio Store Credit – can be used for future purchases (on request).

3. Refund Processing Time

  1. Refunds are initiated within 2–4 business days after the product clears inspection.
  2. The refunded amount reflects in your account within 7–10 business days, subject to your bank/payment gateway.

4. Partial or Denied Refunds

Refunds may be reduced or denied if:

  1. The product is used, damaged, or returned without original tags/accessories.
  2. The item does not match the return claim.
  3. The return request was made after the return window.

Shopistudio reserves the right to offer partial refunds or decline refund based on the inspection result.

5. Non-Refundable Items

  1. Customized, made-to-order, or clearance sale items.
  2. Shipping/COD charges are non-refundable unless the error is from our side.

6. Order Cancellations

  1. For cancelled orders before shipment, a full refund will be issued.
  2. For prepaid orders, the refund will be initiated within 2–3 working days after cancellation.

7. Support & Grievance Contact

If you have any queries related to refunds, please contact:

📧 Email: support@shopistudio.com

📞 Phone: 7385570369

🏢 Registered Office Address:

5B, 5th Floor, Pace House, 7 Swastik Society, N S Road No.1, Gulmohar Road, Near Starbucks, JVPD Scheme, Mumbai, Maharashtra 400056